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          HEATING & STORING

          All of our pies, scones, tea cakes, meats, and puddings are frozen at the height of freshness. For many shipping orders the food may be thawed upon arrival, that's ok! Unpack your boxes and get them into the freezer and store them until you're ready to enjoy.

          Our baked goods are all fully cooked and should be reheated.

          For the best results, please avoid using the microwave. Oven or Air Fryer are much preferred. 

          All items can be refrigerated for 1-2 days, or frozen for up to 12 months. If you receive a shipping order, we recommend freezing all savory items immediately. All items - except Shortbread - should be frozen. 

          INDIVIDUAL SAVORY PIES & SAUSAGE ROLLS

          For best results, we recommend thawing pies overnight in the refrigerator before baking. 

          Preheat oven to 350°F. Bake for 15-20 minutes or if items are frozen, 35-40 minutes. If frozen, items should be covered in foil for the first 20-25 minutes of baking. Internal temperature should be at least 165 degrees.

          Our pies can also be reheated in an air fryer. Given the discrepanices between air fryer performance, we cannot give overarching recommendations for all air fryers.  

          STEAK PIES (Seasonal - available November through January)

          Preheat oven to 350°F. Place on a baking sheet.

          If thawed, bake for approximately 20 mnutes. From frozen, bake for approximately 25-30 minutes. Internal temperature should reach at least 165 degrees.

          HAGGIS

          If frozen, defrost in fridge overnight before heating.
          Preheat oven to 325°F. Wrap haggis in foil and place in
          baking dish. Heat for 60 min. per pound of haggis.

          Haggis Trays (300g) should be baked for about 30-45 minutes from frozen.

          Internal temperature should be at least 165 degrees fahrenheit.

          BLACK PUDDING AND MEALIE PUDDING

          If frozen, thaw overnight. We recommend slicing the puddings into 1-1.5 inch pieces and pan frying the pieces in butter or oil. Alternatively, if the puddings are frozen, you can steam them whole. DO NOT STEAM THE PUDDINGS IF CUT.

          Trays of puddings should be heated to an internal temperature of 165 whether you heat the entire tray or prepare the pudding in slices.

          BANGERS, SLICED SAUSAGE, CUMBERLAND SAUSAGE

          These items are RAW and must be cooked prior to eating. Our sausages are versatile, so any preparation will suit them. We love to grill our sausages, but traditionally, they are pan fried.

          NEEPS AND TATTIES

          Preheat oven to 350°F.  Remove cover. Heat for approximately 30 mins or until heated to your liking.

          SCONES

          Scones can be thawed and eaten at room temperature with clotted cream and jam. Alternatively, scones are wonderful toasted. A few minutes in a toaster oven will warm them nicely. If you prefer scones more toasted, then toast to your preference.

          We do not recommend heating scones from frozen. If you are reheating from frozen, watch them closely as they may burn. Bake at 350 for 10-20 minutes depending on desired doneness.

          FRUITCAKES, IRISH SODA BREAD

          These items are excellent served at room temperature. They're also perfect for slicing and toasting. It's really up to you!

          What is neoprene?

          Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

          Why does StrideOn use neoprene in its products?

          We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

          Is neoprene waterproof?

          Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

          Is neoprene easy to clean?

          Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

          Does neoprene provide padding or protection for my belongings?

          Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

          How does neoprene feel to the touch / against my skin?

          Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

          Do StrideOn shoes with neoprene or other materials provide arch support?

          Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

          Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

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