SHIPPING POLICIES

We are absolutely honored that you would like us to ship food to your door. Each and every order we receive is hand packed to the particular specifications of the order.

Here's something you may not know - shipping perishable food across the United States is quite expensive. Due to ever rising costs to ship our food properly, we have made some changes to our shipping policies and the costs involved. Please read more below (yes, we know it is long, but it is important to understand why so many small businesses struggle to thrive in the ecommerce space).

All meat products are shipped frozen and should arrive to your door cold, not necessarily frozen. Savory items should be placed in the freezer immediately upon receipt. If you choose to refrigerate the items, please enjoy within 3 days.

Every order is shipped using reusable frozen gel ice packs and, if needed, dry ice. Prior to shipping, we take note of the temperatures of the final destination. Each order is then packed with enough ice packs to last the duration of shipping. Whether it's the height of summer temps or the depths of winter temps, we are confident your food will arrive cold and in great shape.  

Dry ice is an odorless form of very cold ice made with carbon dioxide. Using dry ice gives us an extra day or two of safe transit time. Dry ice does not impact the quality of the food.

However, please be aware that shipping perishable and fragile items is not easy. Sometimes your food may arrive cracked, broken, in pieces, etc. Food never leaves our facility in that shape, but shipping can be tough on food. Try as we might, your pies and sweets may arrive broken, we apologize for that.

Please note that we are unable to ship to PO Boxes. 

We cannot offer refunds or reships on orders where the shipping address is incorrectly typed by the customer. If we incorrectly type an address, we will gladly offer a reship or refund. Please be extra careful when typing an address.

Under no circumstances should you refuse a package from us if you placed an order. We ship perishable items, so refusal indicates that you have not examined the package. Refusing a package, unless specifically told to by Ackroyd's, will result in a forfeiture of your order along with any refund or reship you may be entitled to if the food does not arrive in proper shape. 

If we are shipping to a business, shipments cannot be delivered on weekends. This also includes personal mailboxes at places like PakMail or the post office.

If you need your food by a particular date or if you have any special requests, please let us know in order comments section in the checkout.

Sending a gift? Please notify the person receiving the gift that a package will be arriving at or around the esitmated delivery date. We CANNOT provide refunds on purchases due to packages sitting outside for long periods of time. If you'd like us to put a note in the box, please let us know in the order comments, 

For Goldbelly's Shipping Policies, please click here.

Credit Cards & Digital payments are processed at the time of ordering in accordance with FTC guidelines (https://www.ftc.gov/tips-advice/business-center/guidance/selling-internet-prompt-delivery-rules). As stated by the FTC, if your order does not ship within 30 days, you will be notified of the delay. 30 days is a long time, so our policy is to contact within 10 days should there be a hold up.